Refund policy

As Doliiverse is independently run by one person, I ask that all customers carefully review the return eligibility and product information before completing a purchase.

By placing an order, you confirm that you have reviewed and understood the return conditions shown on the product page.

REQUESTING A RETURN ♡

To return an item, you must first submit a return request through your Doliiverse account using the email address connected to your original order.

From your account, you will be able to open a return request for the relevant item.

All return requests are subject to approval.

Your return request must be submitted within 14 days of delivery. Requests made outside of this 14-day window will be automatically declined.

Once your return request has been approved, you will be responsible for sending the item back to Doliiverse yourself.

Please return your parcel to:

Doliiverse
82 High Street
Office 7, Longferry House
Gravesend, Kent
DA11 0BH

♡ You may send your return back without submitting a return request first. However, please email me your return tracking number once the parcel has been sent so I can identify and monitor your return.

You should include your packing slip inside the return parcel so I can identify your order when it arrives.

I strongly recommend using a tracked postal service and keeping your proof of postage until your return has been fully processed.

Return postage is the responsibility of the customer.

♡ International customers are also responsible for arranging and paying for their own return postage, I currently do not have a international office available.

Until your parcel has been successfully delivered back to Doliiverse, responsibility for the return remains with the sender.

WHAT CAN BE RETURNED? ♡

Your item may be returned for reasons including:

♡ The size is not suitable
♡ The fit is not right for you
♡ The item is no longer needed / came late
♡ You are unhappy with the appearance or fit
♡ Another eligible return reason applies

RETURN CONDITION ♡

Every returned item is personally inspected by me once it arrives back at Doliiverse.

To qualify for a refund, returned items must be:

♡ Unworn
♡ Unwashed
♡ Free from marks, stains, makeup, fake tan, perfume or other signs of wear
♡ Returned with all original tags attached
♡ Returned in the original packaging
♡ In a condition suitable for resale

If your selected return reason is “no longer needed”, the package must beunopened and completely unused in its original condition.

Items that do not meet the return requirements may be declined.

If a return is rejected following inspection, the item may be sent back to the customer.

YOUR REFUND ♡

Once your return has been delivered back to Doliiverse, I will personally inspect the item before approving the refund and the refund will be processed within 7 working days of the parcel being delivered back to Doliiverse.

After your refund has been processed, you will receive a confirmation email.

Please then allow an additional 5–10 working days for the funds to appear back in your bank account.

The exact timeframe depends on your bank or payment provider and is outside of my control once the refund has been successfully processed.

Refunds are returned to the original payment method used for the order.

BEFORE YOU RETURN ♡

By placing an order with Doliiverse, you acknowledge that you have read, understood and accepted this Return Policy.